Manager Technical Support (m/f/d)

About the purpleview GmbH
purpleview operates one of the leading video consulting solutions - primarily in the SaaS model - but also installed on premise at customers and partners. Support for this solution is provided by the appropriately trained internal IT of our clients or by partners. If problems cannot be solved at this level, we provide qualified assistance within the framework of 3rd-level support.

Within the framework of splitting a division into "platform operation" and "technical support", we are looking for a

Manager Technical Support (m/f/d)

In this position you are responsible for the organisation of all processes in the department as well as for individual support cases. Our support does not receive standard requests. The number of requests is small, but each case is different and usually requires extensive analysis in a technically demanding environment. You should offer:
  • Organizational talent
  • Tact and professionalism in dealing with our customers and partners
  • Ability to analyse even complex, technical contexts
  • No fear of contact with both LINUX and Windows systems - even at shell leve
  • No fear of contact with PostgreSQL, MS SQL and Oracle - DBs
  • Understanding of network infrastructures
  • As an ideal candidate, you already have experience in the listed areas. However, it is also possible to acquire any missing know-how in individual subject areas at a later date.

What you can expect:
  • Performance-related remuneration
  • A positive and open working atmosphere
  • Modern workplace
  • Personal development opportunities
  • Coffee, tea, cold drinks and fresh fruit
  • Working in the heart of Dortmund

Are you interested? If so, we look forward to receiving your full application along with references and your earliest possible starting date:

purpleview GmbH
To Andrea Niesing
Kampstr. 6
44137 Dortmund
or use the appropriate form on this page.