Current topics

3. April 2017

purpleview concludes a long-term contract with BITMARCK

On 01.07.2016, BITMARCK Beratung GmbH and purpleview GmbH launched a partnership and concluded a contract on a long-term basis. The joint aim is to offer all interested health […]
3. April 2017

The empathy Suite has been named one of the most innovative solutions of 2016

The empathy Suite was awarded the certificate “Best of 2016” in the “Communication” sector by the Mittelstand initiative and is thus again one of the most innovative solutions. […]
3. April 2017

ARAG furthers the digitalisation strategy with online chat

ARAG furthers the digitalisation strategy with online chat and increases online business by more than 30 percent. Find out here how the empathy Suite contributes to this success.
3. April 2017

The empathy Suite is the top subject of discussion at the 2016 IT innovation prize this week

At this year’s IT innovation prize of the Initiative Mittelstand, purpleview and its online consultation solution empathy Suite is again represented and forms the top subject of discussion […]
24. March 2017

easyCredit offers video legitimation with immediate effect

TeamBank AG in Nürnberg has been offering video consultation for quite some time, but they now also implement legitimation of new clients via video chat. This short video […]
24. March 2017

comdirect offers a video identification procedure for iOS

Almost half a year after the introduction of video identification procedures via empathy at comdirect, the direct bank now offers this service to their clients on mobile devices. […]
22. March 2017

purpleview is an exhibitor at Call Center World (CCW) in Berlin

This year, between 24th-26th February, purpleview GmbH is exhibiting at Call Center World (CCW) in Berlin and will be presenting the current version of the empathy Suite B2C […]
21. March 2017

Pharmacy and doctor’s bank starts offering video consultation

The Deutsche Apotheker- und Ärztebank starts offering video consultation with empathy. Consultation is provided in the hours between 8 am and 8 pm, and may be launched via […]
20. March 2017

Telekom launches the “Telekom hilft” App with empathy

Deutsche Telekom has been supporting their customers using empathy video chat via laptops and PCs for some time already, now video consultation will be available on mobile end […]
19. March 2017

comdirect starts online legitimation with empathy

As of 15th October, comdirect bank AG is offering their clients the option of identifying themselves in video chat. This eliminates the need to go to the post […]
18. March 2017

empathy iOS App and SDK approved

After completion of the approval process of the iOS App, the empathy iOS App is now available for use. This is a native App made available by purpleview […]
17. March 2017

empathy Recording module available

When using this new module, the history of the entire consultation conversation, including images, sound and text chat, can be recorded along with all shared media and shared […]
16. March 2017

empathy Android App and SDK approved

Now that numerous technical obstacles have been overcome, the empathy Android App is available for use. This is a native App made available by purpleview that can be […]
15. March 2017

empathy supports WebRTC

Among other things, empathy Version 2.4, offers additional support for WebRTC. Depending on the software that the website visitor has got installed, empathy decides automatically whether the video […]
14. March 2017

Interactive empathy kiosk available

In conjunction with Friendlyway, purpleview has developed an interactive consultation terminal that is available as a free-standing unit, as a table-top unit or wall-mounted unit. In this way […]