Current topics

On 01.07.2016, BITMARCK Beratung GmbH and purpleview GmbH launched a partnership and concluded a contract on a long-term basis. The joint aim is to offer all interested health […]

The empathy Suite was awarded the certificate “Best of 2016” in the “Communication” sector by the Mittelstand initiative and is thus again one of the most innovative solutions. […]

ARAG furthers the digitalisation strategy with online chat and increases online business by more than 30 percent. Find out here how the empathy Suite contributes to this success.

At this year’s IT innovation prize of the Initiative Mittelstand, purpleview and its online consultation solution empathy Suite is again represented and forms the top subject of discussion […]

TeamBank AG in Nürnberg has been offering video consultation for quite some time, but they now also implement legitimation of new clients via video chat. This short video […]

Almost half a year after the introduction of video identification procedures via empathy at comdirect, the direct bank now offers this service to their clients on mobile devices. […]

This year, between 24th-26th February, purpleview GmbH is exhibiting at Call Center World (CCW) in Berlin and will be presenting the current version of the empathy Suite B2C […]

The Deutsche Apotheker- und Ärztebank starts offering video consultation with empathy. Consultation is provided in the hours between 8 am and 8 pm, and may be launched via […]

Deutsche Telekom has been supporting their customers using empathy video chat via laptops and PCs for some time already, now video consultation will be available on mobile end […]

As of 15th October, comdirect bank AG is offering their clients the option of identifying themselves in video chat. This eliminates the need to go to the post […]

After completion of the approval process of the iOS App, the empathy iOS App is now available for use. This is a native App made available by purpleview […]

When using this new module, the history of the entire consultation conversation, including images, sound and text chat, can be recorded along with all shared media and shared […]

Now that numerous technical obstacles have been overcome, the empathy Android App is available for use. This is a native App made available by purpleview that can be […]

Among other things, empathy Version 2.4, offers additional support for WebRTC. Depending on the software that the website visitor has got installed, empathy decides automatically whether the video […]

In conjunction with Friendlyway, purpleview has developed an interactive consultation terminal that is available as a free-standing unit, as a table-top unit or wall-mounted unit. In this way […]