empathybusiness
Video consultation for companies
Video consultation – Creating added value and reducing costs
Modern communication technologies are developing further very quickly. This offers new methods and options to companies. Once of these developments is online video consultation. Today, with just a click, you can make a personal connection with your client. At purpleview we recognised this potential more than 10 years ago, and created empathy, a comprehensive and future-proof solution ideal for many companies and sectors.
Your key advantages are:
- You have the additional option of establishing a personal connection to your clients. This gives your online company and services a face again, and this creates trust.
- You increase availability for clients and, at the same time, save money thanks to reduced travel times and costs for employees and clients.
- With video consultancy, you are able to use your specialists more efficiently, and include your experts quickly and easily, whenever required.
- With video consultancy, you are able to synchronise your online channels with the stationary business (omni-channel).
Many options for use in sales, service centres and technical support
empathybusiness
for sales
- Quick and simple new client contact (one-click)
- Ideal presentation options for consultation-intensive products and technology thanks to sharing of documents such as images, videos, forms, brochures and websites
- Incorporation of experts and specialist consultants
- Direct conclusion of contracts
- Saves on travel costs when dealing with existing customers
- Linking with internal systems (telephone, email, CRM …)
empathybusiness
- Quicker and simpler client contact (one-click)
- Video legitimation & e-signature
- Direct damage instance evaluation, claim handling and aid
- Linking with internal systems (telephone, email, CRM …)
- Support from experts and specialist consultants
empathybusiness
for training and technical support
- Quicker and simpler client contact (one-click)
- Consultation and training by sharing of documents such as images, videos, forms, brochures and websites
- Video legitimation and e-signature
- Direct technical maintenance and assistance
- Linking with internal systems (telephony, email, CRM …)
- Incorporation of experts and specialist consultants
This is what makes empathy buisness so strong!
Ease of operation
Simple to operate for both client and consultant, no software download for the client
Connection types
10 different types of connection can be used to bring clients and the appropriate consultants together in an intelligent way
Chat types
The users can switch between video chat, text chat and multi chat, easily as required. It is always possible to upgrade from text chat to video chat, from telephone to video chat, from Voice-over-IP to video chat and back again
Cooperation
Alongside a trustworthy contact, the ability to collaborate is key. For example, to view documents, fill out forms, sign them or to surf a website together.
Functional scope
Extremely high functional scope and rapid further development of new technologies or legal requirements – made in Germany!
Implementation
5 years of experience in the implementation of video consultation solutions for renowned insurance companies
Provision
Quick and simple provision and implementation using existing internal systems, both as SaaS or as an in-house solution
Data security
High data security thanks to use of selected German computer centres
Contact and information
Would you like to find out more about us and our solution?
We would be happy to speak to you or arrange a live demonstration directly.