empathybusiness
Video consultation for companies

Video consultation – Creating added value and reducing costs

Modern communication technologies are developing further very quickly. This offers new methods and options to companies. Once of these developments is online video consultation. Today, with just a click, you can make a personal connection with your client. At purpleview we recognised this potential more than 10 years ago, and created empathy, a comprehensive and future-proof solution ideal for many companies and sectors.

Your key advantages are:

  • You have the additional option of establishing a personal connection to your clients. This gives your online company and services a face again, and this creates trust.
  • You increase availability for clients and, at the same time, save money thanks to reduced travel times and costs for employees and clients.
  • With video consultancy, you are able to use your specialists more efficiently, and include your experts quickly and easily, whenever required.
  • With video consultancy, you are able to synchronise your online channels with the stationary business (omni-channel).

Many options for use in sales, service centres and technical support

This is what makes empathy buisness so strong!

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Ease of operation

Simple to operate for both client and consultant, no software download for the client
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Connection types

10 different types of connection can be used to bring clients and the appropriate consultants together in an intelligent way
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Chat types

The users can switch between video chat, text chat and multi chat, easily as required. It is always possible to upgrade from text chat to video chat, from telephone to video chat, from Voice-over-IP to video chat and back again
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Cooperation

Alongside a trustworthy contact, the ability to collaborate is key. For example, to view documents, fill out forms, sign them or to surf a website together.
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Functional scope

Extremely high functional scope and rapid further development of new technologies or legal requirements – made in Germany!
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Implementation

5 years of experience in the implementation of video consultation solutions for renowned insurance companies
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Provision

Quick and simple provision and implementation using existing internal systems, both as SaaS or as an in-house solution
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Data security

High data security thanks to use of selected German computer centres

Contact and information


Would you like to find out more about us and our solution?
We would be happy to speak to you or arrange a live demonstration directly.




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