Video consultation for banks, cooperative banks and building societies

Banks today face the challenge of further developing their existing multi-channel offerings into an onmi-channel banking strategy and thus providing a free choice of channels to their increasingly technologically-minded clientele for the execution of business.

Top consultation quality, at any time, via every channel, on any subject, all provided simply and easily. These are the expectations of the bank client today, and for the future.
And this is exactly what the purpleview empathy Finance video consultation solution does. We consider video consultation to be an important sales service and communication channel used to bring added value to companies and bank clients.

With a click, your online banking consultation becomes an experience for your clients!

The benefits at a glance

  • Create trust by offering personal online consultation via video
  • Create transparency through the use of images, charts, videos, forms, brochures
  • Availability - at any time - throughout the world - for every operating system
  • Availability via the web, via App, via kiosk systems and ATMs
  • Opening accounts, opening portfolios with video legitimation and e-signature
  • Online support of branches by, for example, mortgage experts
  • Connection to internal systems (telephone, email, CRM ...) and external service providers
  • Simple to use by client and adviser
  • No software download for the client
  • Direct contact with website visitors (new clients)
  • Support of MiFID II (recording options)
  • Cost-reducing and efficient (without media interruption)
  • Stable and high image quality

Many usage options for sales and service centres

This is what makes empathy Finance so strong!

Aufzählungspunkt Vorteile von empathy finance in blau

Ease of operation

Simple to operate for both client and consultant, no software download for the client
Aufzählungspunkt Vorteile von empathy finance in blau

Connection types

10 different types of connection can be used to bring clients and the appropriate consultants together in an intelligent way
Aufzählungspunkt Vorteile von empathy finance in blau

Chat types

The users can switch between video chat, text chat and multi chat, easily as required. It is always possible to upgrade from text chat to video chat, from telephone to video chat, from Voice-over-IP to video chat and back again
Aufzählungspunkt Vorteile von empathy finance in blau


Alongside a trustworthy contact, the ability to collaborate is key. For example, to view documents, fill out forms, sign them or to surf a website together.
Aufzählungspunkt Vorteile von empathy finance in blau

Functional scope

Extremely high functional scope and rapid further development of new technologies or legal requirements – made in Germany!
Aufzählungspunkt Vorteile von empathy finance in blau


5 years of experience in the implementation of video consultation solutions for renowned insurance companies
Aufzählungspunkt Vorteile von empathy finance in blau


Quick and simple provision and implementation using existing internal systems, both as SaaS or as an in-house solution
Aufzählungspunkt Vorteile von empathy finance in blau

Data security

High data security thanks to use of selected German computer centres

Contact and information

Would you like to find out more about us and our solution?
We would be happy to speak to you or arrange a live demonstration directly.