The video consultation solution for the insurance industry

More and more insurance clients are using online portals to contact their insurers. But in doing so, personal contact remains very important.

And this is exactly what the purpleview empathy Insurance video consultation solutions do.
We consider video consultation to be an important sales service and a communication channel that is used to bring added value to companies and consumers.

With a simple click, online consultation becomes an experience for your clients!

The benefits at a glance

  • Create trust by offering personal online consultation via video
  • Create transparency through the use of images, charts, videos, forms, brochures
  • Availability - at any time - throughout the world - for every operating system
  • Availability via the web, via App, via kiosk systems
  • Cost savings made due to the elimination of travel times and costs
  • Effective use of specialist personnel and experts
  • Quicker and simpler conclusions

The most important areas of use

This is what makes empathy Insurance so strong!


Ease of operation

Simple to operate for both client and consultant, no software download for the client

Connection types

10 different types of connection can be used to bring clients and the appropriate consultants together in an intelligent way

Chat types

The users can switch between video chat, text chat and multi chat, easily as required. It is always possible to upgrade from text chat to video chat, from telephone to video chat, from Voice-over-IP to video chat and back again


Alongside a trustworthy contact, the ability to collaborate is key. For example, to view documents, fill out forms, sign them or to surf a website together.

Functional scope

A comprehensive scope of functions and rapid further development of new technologies or legal requirements – made in Germany!


5 years of experience in the implementation of video consultation solutions for renowned insurance companies


Quick and simple provision and implementation, both as SaaS or as an in-house solution

Data security

High data security thanks to platform operation in selected, ISO-certified computer centres based in Germany

Contact and information

Would you like to find out more about us and our solution?
We would be happy to speak to you or arrange a live demonstration directly.