Enterprise Insight
Real-time data and figures: How you want them, when you want them.

What you find here
360° real-time. Almost every employee of a contact centre profits from real-time data and monitoring, since the overview of the daily business is extremely important to steer the performance of a company and thus increases the satisfaction of your clients. Whether you are managing the contact centre, or are a service employee who needs an overview of the current hold situation or a team manager who needs a control method to enable the recognition and balancing of overspills - Enterprise Insight offers a 360° view of the current situation within the company. Maybe you are also a client of multiple carrier service providers and would like a uniform overall view of all activities on one screen? Enterprise Insight can do this too.

Enterprise Insight is data collection, analysis tool and real-time monitoring in a single solution. It combines various output options: With the web-based components, you have access to your data from any web-browser. You have your smartphone to hand, wherever you are, and thus always have access to your real-time data - on specially adapted screens with the appropriate control options. Furthermore, the data is presented to your service employees at a convenient size on a large monitor. The administration is simple, the technology has been designed for large installations and has been tried and tested in practise many times. If you would like to find out more, please contact us!