CC-Suite
Control and monitoring of contact centres

Enterprise Insight
Online monitoring

Only a person who is well informed is able to act in good time and thus reliably prevent financial damages or a drop in service quality. Only the combination of information from different data sources results in complete transparency. With Enterprise Insight you are well informed at all times, no matter where you are, and are able to ensure your clients the best possible service quality as well as utilising company resources optimally.

Agent Desktop
Agenten performance

Ergonomics for your service: Rapid operation requires a high level of concentration and attentiveness from the employed service staff. For this reason, it is important to give them the tools they need to simplify the processing of a flood of information and to make handling media channels easier.

Control Center
Agenten management

Site outages, works meetings, high number of calls – as a responsible team manager you must be able to respond quickly to special events - even without a change in routing. With Control Center you can act at any time.

More information

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