ASC is a worldwide leading software provider in the omni-channel recording, quality management and analysis sector. With ASC solutions, multimedia interactions from the terrestrial network, mobile, empathy video consultation, chat, screen or text messages can be recorded, analysed and evaluated.

ASC thus offers an ideal solution, specifically for clients in the banking and building society sector, since they enable optimum mapping of the current requirements imposed by MiFID II.

www.asc.de

Our technology partner nepatec is an expert when it comes to hand-written electronic signatures. Thanks to the integration of the nepatec software solution, it is possible to use a handwritten electronic signature to sign a contract, as is discussed in a video consultation session. The signature is implemented either via touch-capable screen or a smartphone switched via QR code.

www.nepatec.de

For particularly demanding requirements for co-browsing, we have integrated the mature solution from our long-term technology partner unblu into empathy as an OEM product.

With more than 80 clients in the banking and financial institute sector, unblu is one of the leading providers in this sector.

www.unblu.com

The incorporation of the WhatsATool product from our technology partner atms enables a stable WhatsApp connection to be established for empathy.

The chat messages received via WhatsApp can be routed and processed by an empathy consultant, just like every other chat format.

www.atms.at

With Now Interact, empathy was able to win over a technology partner that specialises in the analysis of user behaviour when visiting websites.

The Now Interact product can be used to predefine which specific contact options best meet the requirements of a website user – whether it be empathy video consultancy or a telephone call. But users who simply want to surf in peace can also be identified.

www.nowinteract.com

eKiosk is one of the leading manufacturers of digital signage and kiosk solutions and supplies the hardware for the empathy Interactive Kiosk (EIK) solutions.

EIK can be operated on every Windows-based kiosk system. The special requirements that arise due to functions such as a hands-free function or vandalism resistance, can only be covered by an experienced partner such as eKiosk.

www.ekiosk.com

Diebold Nixdorf sells and implements empathy in the Finance and Retail sector. In doing so, the web-based video consultation function is usually enhanced by client consultation at the kiosk system.

As one of the world's leading providers of kiosk systems of various kinds, Diebold Nixdorf possesses comprehensive expertise with regard to the implementation of empathy Interactive Kiosk solutions.

www.dieboldnixdorf.com

As experts for the multi-media presentation of companies, incognito supports our clients in integrating empathy optimally into their own web presences.

Over the course of many projects, incognito has integrated the video consultation function into the WebCenter Content Management System used by the cooperative banks.

www.incognito.ms

Sematell with headquarter in Saarbrucken, is a specified supplier of high scalable response management solutions on the basis of artificial intelligence. Sematell solutions for the application in contact centers analyse exactly written inquiries in more than 40 languages and additionally deliver always the right, individual answer. The outstanding speech and subject recognition was developed in the German research institute for artificial intelligence (DFKI) and supplies maximum productiveness, customer satisfaction and economic efficiency.

www.sematell.com